Jessica Pi Productions Customer Service

I don’t know what my competitor’s customer service is like, so I would hate to say, “this is what sets me apart.”  What I will say is that there are two areas in particular in which I think I have outstanding customer service – I take the time to listen, and I am a perfectionist.

I will start with listening.  We are a boutique video shop.  We are not creating cookie cutter videos.  We create a unique video based on the bride and groom’s unique vision – every time.

I talk to each bride and groom several times before their wedding day to find out what they want in the way of video coverage.  Not only do we discuss style likes and dislikes, but also preference for how we interact with guests and vendors – whether or not we will pose or in any other way dictate behavior or just stay completely out of the way and capture what happens from the background.  My associates take their cues from me and we always make sure that the bride and groom’s ideas about how we cover a wedding are heard.

Additionally, once editing begins, I ask a ton of questions.  What music do you want?  Do you want fast paced editing, slow and romantic, black and white, sepia, or everything as real as can be?  What parts do you know you want left in?  What parts do you really want cut?  We do the work, but you get to choose how we do it.

And that leads me to being a perfectionist.  I often wish I weren’t.  It would save me a lot of time.  But I thoroughly review every video that we produce, whether or not I am the editor.  I make sure each video tells a story, that every sequence makes sense, that each filter applied was well placed, and that the timing on every montage works with the rhythm of that song.  After the 40 or so hours myself or my other editor spend compiling the first version, I often spend several more hours going through and making sure every detail is just how I would want it if it were the video I was going to be watching for my anniversary ten years and twenty years in the future.

- Jessica Piscitelli

Jessica Pi Productions